policy

Schedules

if you do not have a reoccurring schedule, your schedule needs to be sent in on the Friday before the week coming up by no later than 7:00 pm.

Emergency Services for transport and or home visits booked the same day or with less than 24-hour notice are possible if we have availability at a higher service fee. Call or email for pricing.

Payment

We currently accept cash, Paypal, Zelle, and Apple Pay for payment.

Payment for reoccurring weekly pet care is due every Sunday prior to the week. Payment for non-recurring pet care is due 24hrs prior to the start of care.

Full payment for overnight care is due on the first day of service.

If you do not pay your invoice by the date requested, a late fee of $10 will be added to your invoice every 7 days until the total amount is paid in full.

After Hours and Holiday Policy

Home Visit Pet Care services needed outside of normal business hours (10am-7pm) will incur an afterhours fee.

Rates increase 25%-50% on major holidays. All days that we are closed and not offering pet care services will be on your schedule each week.

Aggressive Behavior

Lunaland Pet Care Services does not tolerate violent behavior from any pet. If your pet displays aggressive or violent behavior towards us or another pet, your dog will be sent home and will not be allowed to attend anymore services. No exceptions.

In the event that an altercation takes place and your dog is injured, we will contact you immediately. If a major injury occurs and you cannot be reached, we will refer back to your Emergency Finance Agreement in your application, proceed to take your dog to the vet, and spend the agreed amount on medical care.

Disclaimer in regard to sickness

Lunaland Pet Care is committed to maintaining a healthy and safe environment at all times. Using nontoxic cleaners and sanitizers that are effective and pet friendly. In the unlikely event of sickness after a transport, walk or overnight stay, Lunaland Pet Care is not responsible for any illnesses that may spread from dog to dog.

Absence of PETS upon arrival

If we arrive at your home for a requested service and your pets are not there, we will be unable to complete the service, and you will be charged the full amount.

Parking

For places with limited parking such as apartment complexes, there MUST be an available spot for us to park in. If there is no parking available, we will be unable to complete the service, and you will be charged the full amount.

Cancellation

Cancellations within 24 hours or less notice will be charged full price for the service requested. (Transportation, House Visits, & Walks).

Overnight cancellations within 48 hours or less from the requested overnight date will be charged half the amount of your overall invoice.